Called Apps Vault, the new service stores and indexes e-mail messages and IM chat sessions
March 28, 2012 (IDG News Service)
Google is now offering customers of its Apps for Business communications and collaboration suite an optional service that automatically captures, archives and indexes their employees' e-mail messages and IM chat sessions.
Called Apps Vault, the new governance and e-discovery service is designed for companies that want to store this type of data and have it easily accessible in case they are involved in a lawsuit or regulatory investigation and need to provide this information as part of the proceedings.
"With the ability to search and manage data based on terms, dates, senders, recipients and labels, Vault helps you find the information you need, when you need it," Jack Halprin, Google's Head of eDiscovery, wrote in a blog post on Wednesday.
Apps Vault, like the Apps suite, is cloud-based software. Google claims that customers can deploy Apps Vault "in a matter of minutes," as opposed to traditional on-premise systems which can be difficult to set up. Apps Vault costs $5 per user, per month.
At that price, Apps Vault is more expensive than an existing similar service the company offers called Google Message Discovery, which is from the Postini product family and costs $33 per year, per user for Google Apps customers.
However, Halprin said in an interview that Apps Vault is well worth the price, because it has been built from the ground up as part of Google Apps, and as such is significantly easier to set up and manage.
It also works more efficiently on the back end. Unlike conventional systems of this sort, including the Postini product, Vault doesn't make copies of the content it tracks and put it in separate repository. Instead, when end users "delete" emails and IM sessions, they are only removed from their interface view but not deleted from Google Apps servers.
He also said that Vault's price puts it within reach of small and medium size businesses that traditionally haven't been able to afford this type of system, whether cloud-based or on-premise.
For the time being, Google will continue offering both Vault and the Postini product.
Currently Apps Vault is only available to new Apps customers signing up for the service for the first time on or after Wednesday. Later, Apps Vault will be available to existing Apps customers, and Google will offer automated data migration for companies that use the Postini product and want to switch.
Google also plans to expand the breadth of Apps content that Vault can capture and archive beyond the current Gmail email messages and on-the-record Gmail IM chat sessions. For example, Vault at this point doesn't monitor IM sessions conducted through the Google Talk IM client.
Apps for Business, which includes Gmail, Talk, Calendar, Docs, Sites, IT management and security features, costs $50 per user, per year. A month-to-month option costs $5 per user, per month.
Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.
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